Frequently Asked Questions
General:
Q: What plumbing services do you offer?
A: We offer a full range of residential and commercial plumbing services, including:
Drain cleaning and clog removal
Leak detection and repairs
Water heater installation and repair
Sewer line inspections and repairs
Gas line services
Emergency plumbing services
Q: Do you offer emergency plumbing services?
A: Yes! We provide 24/7 emergency plumbing services for urgent issues (i.e. burst pipes, gas leaks, and overflowing toilets).
Pricing and Scheduling:
Q: How much do plumbing repairs cost?
A: Pricing may vary depending on the type of repair. We offer FREE estimates and upfront pricing for numerous services. Inspection and diagnostics range from $189-$250.
Q: Do you offer warranties on your work?
A: Yes! We stand behind our honest work with warranties on both parts and labor. Warranty details vary by service, so please consult us for specifics.
Q: How can I schedule an appointment?
A: You can schedule an appointment by:
📞 Calling us at 408-247-2400
💻 Booking online at https://smartplumber.com/
Camera Inspection Service:
Q: What is a plumbing camera inspection?
A: At Smart Plumbers, we use high-resolution cameras to inspect pipes for blockages, leaks, and structural issues without invasive digging.
Q: When should I get a camera inspection?
A: If you’re experiencing frequent clogs, slow drains, or suspect pipe damage, call us for a camera inspection!
Q: How much does a camera inspection cost?
A: Costs vary, but we offer competitive pricing. Contact us for a free estimate!
Dishwashers:
Q: Why is my dishwasher not draining properly?
A: Slow drainage can be caused by clogged filters, drain hose blockages, or faulty drain pumps. Our plumbers can diagnose and fix the issue!
Q: Can Smart Plumbers install my dishwasher?
A: Yes! We provide professional dishwasher installation with proper water and drain connections.
Q: What should I do if my dishwasher is leaking?
A: Check the door seal and hose connections. Call Smart Plumbers for a quick repair if the leak persists.
Drain Cleaning:
Q: How often should I have my drains cleaned?
A: We recommend annual drain cleaning to prevent clogs and buildup.
Q: What should I do if my drain is clogged?
A: Call a plumber and schedule an appointment, and avoid using chemicals as they can damage the drain line.
Q: What are some signs that I need drain cleaning?
A: Slow drainage, foul odors, and frequent backups could all indicate that your drain needs cleaning. Call us for professional cleaning!
Q: Are chemical drain cleaners safe?
A: No, as they can damage your pipes. Our professional drain cleaning is safe and effective!
Drain Repair:
Q: What causes drain damage?
A: Tree roots, corrosion, and buildup can cause drain damage. Smart Plumbers can assess and repair any drain issues.
Q: How do I know if I need drain repair?
A; If you notice slow drains, sewage odors, or backups, contact us immediately.
Q: Is drain repair covered by insurance?
A: It depends on your policy; we can provide documentation for your claim!
Emergency Plumbing:
Q: What qualifies as a plumbing emergency?
A: Burst pipes, sewage backups, and major leaks all qualify as plumbing emergencies. Call our 24/7 emergency service at (408)-247-2400 to get your emergent plumbing issue resolved!
Q: How fast can Smart Plumbers respond?
A: We offer fast emergency responses throughout Santa Clara and nearby areas.
Q: What should I do before the plumber arrives?
A: Shut off the water supply and contain any leaks. Call us for immediate assistance.
Faucets:
Q: Why is my faucet dripping?
A: Worn-out washers or seals can cause faucets to drip. We can repair or replace any type of faucet!
Q: Can Smart Plumbers replace my faucet?
A; Yes! We provide quick and professional faucet installations!
Garbage Disposal:
Q: What should I not put in my garbage disposal?
A: Avoid grease, bones, coffee grounds, ice, and fibrous foods.
Q: Why is my disposal humming but not working?
A: It may be jammed or have a motor issue. Call us for a repair!
Q: How long does a garbage disposal last?
A: With proper care, a garbage disposal can last 8-15 years. We offer replacements when needed.
Gas Line Repair and Installation:
Q: How do I know if I have a gas leak?
A: Signs of a gas leak include a rotten egg smell, hissing sounds, and dead plants near a line. Call Smart Plumbers immediately if you suspect a leak.
Q: Can I install a gas line myself?
A: No; gas line work requires professional expertise. We are licensed for safe gas line installations; contact us now!
Water Line Repair and Replacement:
Q: What are signs I need a water line repair?
A: Low water pressure, high water bills, and water-pooling in your yard are all signs of a water line repair.
Q: Does Smart Plumbers offer trenchless water line replacement?
A: Yes! We use modern trenchless methods to minimize disruption.
Leak Detection and Repair:
Q: How do I detect a hidden leak?
A: Look for high water bills, damp walls, and mold. Our advanced leak detection services can pinpoint the source!
Q: How does Smart Plumbers repair leaks?
A: We use non-invasive techniques to detect and repair leaks efficiently.
Q: How do I know if I have a hidden leak?
A: Signs of a hidden leak include: unexplained and significantly high water bills, damp spots in the walls, floors or ceilings, sound of running water when no fixtures are in use, or mildew growth. If you suspect a leak, contact us for professional leak detection services.
Septic Tank Repair and Installation:
Q: How often should my septic tank be pumped?
A: Every 3-5 years–depending on usage. Smart Plumbers provides maintenance and repair!
Q: What are signs of septic tank failure?
A: Slow drains, foul odors, or water-pooling near the drain field are all signs of septic tank failure. Call us for a septic inspection.
Sewer Line Repair and Replacement:
Q: What causes sewer line damage?
A: Tree roots, corrosion, and shifting soil can cause sewer line damage. We offer trenchless and traditional repair options!
Q: How do I know if my sewer line needs replacement?
A: Frequent backups, slow drains, and foul odors indicate sewer problems. We provide camera inspections to assess damage!
Q: How do I know if my sewer line is blocked?
A: Some signs of a blocked sewer line include: slow to no drainage in multiple drains throughout your home, gurgling noises coming from toilets, and foul sewage odors around your home. We offer sewer line camera inspections and trenchless repair solutions!
Q: Do you install smart water shut-off valves?
A: Yes; we are licensed to install smart water shut-off valves (i.e. FLO bt MOEN).
Q: What causes low water pressure?
A: Low water pressure can be caused by: clogged pipes, leaking pipes, faulty pressure regulators, or sediment buildup in pipes or fixtures. We can diagnose and fix your water pressure issues immediately.
Shower Repair and Maintenance:
Q: Why is my shower leaking?
A: There could be faulty seals, broken valves, or plumbing leaks. Smart Plumbers can fix any shower issue.
Q: How do I fix low water pressure in my shower?
A: Low water pressure in the shower can be due to a clogged showerhead or an issue with your water supply. We can diagnose and resolve the issue!
Storm Drain Cleaning Services:
Q: Why is my storm drain backing up?
A: Clogged debris and sediment buildup can cause blockages. We offer professional storm drain cleaning!
Q: How often should I clean my storm drains?
A: Annually, especially before the rainy season!
Water Heater Services:
Q: How long does a water heater last?
A: Traditional water heaters last 8-12 years, while tankless units can last 15-20 years.
Q: Does Smart Plumbers offer water heater repairs?
A: Yes! We repair and replace all types of water heaters.
Q: What are signs that I need a new water heater?
A: Signs for a water heater replacement include: lack of hot water, inconsistent heating, rust-colored water, strange noises coming from the tank, and water leaks surrounding the unit. If you notice any of these signs, contact us for a water heater inspection or replacement!
Tankless Water Heater Repair and Installation
Q: Why is my tankless water heater not working?
A: It could be due to a clogged filter, scale buildup, or gas supply issues. We offer maintenance and repairs!
Q: Does Smart Plumbers install tankless water heaters?
A: Yes! We specialize in energy-efficient tankless water heater installations!
Toilet Repair and Installation
Q: Why does my toilet keep running?
A: A faulty flapper or fill valve may be the cause; we can repair or replace it!
Q: Can Smart Plumbers install a new toilet?
A: Yes! We install all types of toilets with expert precision!
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